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organizational behavior
Questions and Answers of
Organizational Behavior
Describe the role of inequity in motivation.
Describe the expectancy theory of motivation.
Describe the cultural differences in motivation.
Paying a child $200 to go one month without watching TV? That’s the kind of extreme action some parents will take to get their children to cooperate. Bribery? Maybe. Whether called bribery or
Describe behavioral theories of learning.
Describe social and cognitive theories of learning.
Explain how goal setting can be used to direct learning and performance.
Define performance and identify the tools used to measure it.
Explain the importance of performance feedback and how it can be delivered effectively.
Identify ways managers can reward performance.
List several strategies for correcting poor performance.
At Barcelona Restaurant Group it’s about more than food: it’s about an experience. Cuisine is only 50 percent of the total Barcelona experience; the other half is made up of intangibles such as
Margaret Dawson supervises a team of six salespeople within Smith & Yardley, Inc., and she’s been with the company for five years. As her team was assembled, Margaret worked assertively to make
Compare four different approaches to stress.
Explain the psychophysiology of the stress response.
Identify work and nonwork causes of stress.
Discuss individual factors that influence a person’s response to stress and strain.
Identify the stages and elements of preventive stress management for individuals and organizations.
What are the major psychological, medical, and behavioral consequences of distress?
Describe the interpersonal communication process and the role of listening in the process.
Describe the five communication skills of effective supervisors.
Explain five communication barriers and the gateways through them.
Distinguish between civility and incivility, and defensive and nondefensive communication.
Explain positive, healthy communication.
Identify how new communication technologies and social media affect the communication process.
Dan Neville is the manager for a team of engineers at RFC, Inc. He is responsible for coordinating his team’s efforts on a daily, weekly, and monthly basis, as well as assuring that they are
Plant Fantasies owner Teresa Carleo doesn’t use e-mail, Facebook, or Twitter. At first glance, her preference for traditional communication methods seems out of touch with twenty-first century
Define group and work team.
Explain the benefits organizations and individuals derive from working in teams.
Describe how groups form and develop.
Explain how task and maintenance functions influence group performance.
Discuss the factors that influence group effectiveness.
Describe how empowerment relates to self-managed teams.
Explain the importance of upper echelons and top management teams.
Over the past 15 years, Noëlle Lenoir has put together an impressive list of accomplishments. She has practiced international law, taught at Columbia University’s law school, served as the French
Identify the steps in the decision-making process.
Describe various models of decision making.
Discuss the individual influences that affect decision making.
Explain how groups make decisions.
Describe the role culture plays in decision making.
Explain how organizations can improve the quality of decisions through participation.
Discuss the usefulness of the bounded rationality model in today’s organizations.
What techniques can be used to improve group decisions?
Aaron Chomsky, Jr. has been CEO of Varnett Publishing for twenty-five years; his father, Aaron Sr., founded the company in 1921. In the last thirty years, Varnett has acquired many smaller publishing
Describe the concept of power.
Identify forms and sources of power in organizations.
Describe the role of ethics in using power.
Identify symbols of power and powerlessness in organizations.
Define organizational politics and understand the role of political skill and major influence tactics.
Identify ways to manage political behavior in organizations.
What are the intergroup sources of power?
Identify the important system components of an organization.
Describe the formal and informal elements of an organization.
Identify factors that contribute to the diversity of organizations in the economy.
Describe the opportunities that change creates for organizational behavior.
Demonstrate the value of objective knowledge and skill development in the study of organizational behavior.
American women are finally in a position to surpass men in the workforce, but it took an economic recession for them to do it. The layoffs and plant closures experienced in the manufacturing and
Facebook, led by Mark Zuckerberg, has been at the center of transforming how the world communicates, and it has experienced phenomenal growth since its founding in 2004. According to one observer,
Like many other American brands, Holden apparel is made in China. LeBlanc explains that while he would like to manufacture lines in the United States, government regulations, labor costs, and high
Describe the factors that affect organizations competing in the global economy.
Explain how cultural differences form the basis of work-related attitudes.
Describe the challenges and positive influences diversity brings to today’s business environment.
Discuss the role of ethics, character, and personal integrity in the organization.
Explain five issues that pose ethical dilemmas for managers.
Keith Ruth was very surprised when he was approached by PricewaterhouseCoopers chief diversity officer to help lead the firm’s corporate diversity effort. Why was he so surprised? Because Ruth is a
Discuss the differences between leadership and management and between leaders and managers.
Explain the role of trait theory in describing leaders.
Describe the role of foundational behavioral research in the development of leadership theories.
Discuss the recent developments in leadership theory of leader–member exchange and inspirational leadership.
Discuss how issues of emotional intelligence, trust, gender, and servant leadership are informing today’s leadership models.
Define followership and identify different types of followers.
Synthesize historical leadership research into key guidelines for leaders.
At Barcelona, life is all about authentic cuisine, exceptional service, and a good time. But, delivering this eclectic dining experience involves a serious, sometimes confrontational, approach to
Maria Vasquez has called a department meeting to address a critical issue affecting Universal Product Shipping as a whole. Maria’s department seems unable to meet their deadline, and as a result,
Describe the nature of conflicts in organizations.
Explain the role structural and personal factors play in causing conflict in organizations.
Discuss the nature of group conflict in organizations.
Describe the factors that influence conflict between individuals in organizations.
Describe effective and ineffective techniques for managing conflict.
Differentiate between job and work.
Discuss the traditional approaches to job design.
Identify and describe alternative approaches to job design.
Identify and describe contemporary issues facing organizations in the design of work.
What are the basic premises of the social information-processing (SIP) model of job design?
Define differentiation and integration as organizational design processes.
Even as Cecily Blake reads the latest news in an industry trade publication, she’s well aware that Blake-Lyon Tech is falling behind its competitors. Years ago, when Cecily founded Blake-Lyon, she
Discuss the basic design dimensions managers must consider in structuring an organization.
Describe five structural configurations for organizations.
Describe four contextual variables that influence organizational structure.
Explain the forces reshaping organizations.
Identify factors that can adversely affect organizational structure.
List four symptoms of structural weakness and five dysfunctional combinations of executive personality and organization.
Do you need big data? Maybe the question is better phrased as: Can you afford not to use big data? The age of big data is here, and to ignore its benefits is to run the risk of missed opportunities.
In Covington, Louisiana, two police officers became certified as cultural diversity trainers. By taking on this role, they have committed to working with other members of the police department to
Does behavior always follow from attitudes?
What are the major job attitudes?
What causes job satisfaction?
How do employees respond to job satisfaction?
Each class member is to think about an event in which she or he felt satisfied or dissatisfied (or committed or not committed) in the workplace (students can imagine one even if they have never been
“Arrogant, condescending, mean-spirited, hateful ... and those traits describe the nicest people at Netflix,” writes one anonymous employee. “Management is awful ... good old boys club,”
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