Questions and Answers of Organizational Behaviour And Management

What are the various types of physical ability? LO9
How do individual differences affect job performance and organizational commitment? LO9
Assume that you applied for a job and were asked to take a personality test. How would you react? Would you view the organization to which you were applying in a more or less favourable light? Why?
Consider the profile of Canada on Hofstede’s cultural values, as shown in Table 4-2. Do you personally feel you fit the Canadian profile, or do your values differ in some respects? If you served as
What combination of personality and abilities is appropriate for the job of your dreams? Do you possess those characteristics? If you fall short on any of these attributes, what could you do to
When Epstein talks about “character,” “makeup,”and “ethos,” what personality traits does he seem to be prioritizing? LO9
Do you think professional baseball scouts can get an accurate read of a prospect’s personality from observing him and talking to those who know him? Would it be wise for the Cubs to use personality
Do the personality traits needed to be a successful baseball player differ from the traits needed to be a successful president of baseball operations? In what way? LO9
Individually, complete the Big Five measure found in the OB Assessments at the end of this chapter. LO9
Write your scores on a small white piece of paper, in the following format: C = ______, A = ______, N = ______, O = ______, E = ______. Try to disguise your handwriting to make it as plain and
In your group, mix up the pieces of paper. Begin by having one group member choose a piece of paper and read the CANOE scores aloud. The group should then try to come to consensus on which member the
What is job satisfaction? LO3
What are values, and how do they affect job satisfaction? LO3
What specific facets do employees consider when evaluating their job satisfaction? LO3
Which job characteristics can create a sense of satisfaction with the work itself? LO3
How is job satisfaction affected by day-to-day events? LO3
What are moods and emotions, and what specific forms do they take? LO3
How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction? LO3
What steps can organizations take to assess and manage job satisfaction? LO3
We sometimes describe colleagues or friends as moody. What do you think it means to be moody from the perspective of Figure 5-6? LO3
Consider the list of positive and negative emotions in Table 5-2. Which of these emotions are most frequently experienced at work? What causes them? LO3
If you were asked at your workplace to fill out a satisfaction survey, such as the Job Descriptive Index, would you participate?Why or why not? LO3
What do you think of Amazon’s approach to employee empowerment? Explain how this strategy might work as a method for maximizing job satisfaction within the organization? LO3
Should the “pay to quit” programs used at Zappos and Amazon be used at other organizations? Are you concerned that programs like this might undermine a company’s attempt to strengthen
When you consider your personal values (Table 5-1), would you experience job satisfaction or dissatisfaction within a company that prides itself on being “a little weird?” Would you fit in at
Use the OB Assessment for this chapter to calculate the Satisfaction Potential Score (SPS) for the following four jobs: LO3a. A lobster fisherman who runs his own boat with his sonb. A stand-up
Which job has the highest SPS? Which core job characteristics best explain why some jobs have high scores and other jobs have low scores?Record the scores for the four jobs. LO3
Class discussion (whether in groups or as a class)should centre on two questions. First, is the job that scored the highest really the one that would be the most enjoyable on a day-in, day-out
How often do I feel a lack of peace and joy in my life and my work?
How often do I sense a lack of serenity and balance in my life and work?
How often do I see my ordinary life as an opportunity to find peace and joy?
How often do I see my ordinary work as an opportunity to cultivate wisdom?
How often do I see my work as a contribution to something greater than me?
How often do I see my ordinary life as an occasion to grow in holiness?
How often do I pray for others in my daily life and my work?
How often do I seek God in my daily life and my work?
How often do I realise that I am in the presence of God during the day?
How often do I see my life in connection with something greater than me?
How often am I concerned about not earning enough money in my current job?
How often do I think about finishing my job and rushing off to do other things I like more?
How often do I think about my prestige or whether others are going to praise or criticise me at work?
How often do I think about the higher professional position I want to get in the future?
How often do I think about my personal satisfaction at work, putting my career before the service of others?
How often do I think of my work as an opportunity to put into practice my talents and skills?
How often do I think of my work as an opportunity to serve and give my best to others?
How often do I think of my work as an opportunity to make a positive contribution to society, to build a better world?
How often do I think of my work as an opportunity to become a holy person?
How often do I think of my work as an opportunity to serve and please God?
What is an organization’s structure, and what does it consist of? LO5
What are the major elements of an organizational structure? LO5
What is organizational design, and what factors does the organizational design process depend on? LO5
What are some of the more common organizational forms that an organization might adopt for its structure? LO5
What steps can organizations take to reduce the negative effects of restructuring efforts? LO5
Which of the organizational forms described in this chapter do you think leads to the highest levels of motivation among workers? Why? LO5
If you worked in a matrix organization, what career development challenges might you face?Does the idea of working in a matrix structure appeal to you? Why or why not? LO5
Why do you think Apple’s functional structure has been so important for their products? LO5
What are the outside forces that might make Apple change their organizational structure in the future? LO5
How might Apple change their structure in a way that allows them to have the best of both worlds? LO5
Creative Cards, Inc., is a small but growing company, started 10 years ago by Angela Naom, a graphic designer. The company has added many employees over the years but without a master plan. Now
Create a new organizational design that you think would help the company operate more efficiently and effectively. LO5
Class discussion, whether in groups or as a class, should centre on how Creative Cards might best manage such a significant restructuring. LO5
What is stress, and how is it different from stressors and strains? LO1
What are the four main types of stressors? LO1
How do individuals cope with stress? LO1
How does the Type A Behaviour Pattern influence the stress process? LO1
How does stress affect job performance and organizational commitment? LO1
What steps can organizations take to manage employee stress? LO1
Describe how the change in Honeywell’s telecommuting policy likely influenced the types of work stressors experienced by the company’s employees. How has the change in policy likely influenced
Given the change in stressors resulting from the change in the telecommuting policy, what can you predict about the commitment and job performance of Honeywell’s employees? Explain. LO1
Identify steps that Honeywell could take to mitigate the potential for negative consequences resulting from the change in the company’s telecommuting policy. LO1
One method of managing stress is finding a way to reduce the hindrance stressors encountered on EXERCISE • Managing Stress the job. In groups of four to six students, describe the hindrance
Class discussion (whether in groups or as a class)should centre on two issues. First, many of the stress-managing factors, especially in steps 2 and 3, take up precious time. Does this make them an
What is motivation? LO3
What three beliefs help determine work effort, according to expectancy theory? LO3
What two qualities make goals strong predictors of task performance, according to goal setting theory? LO3
What does it mean to be equitably treated, according to equity theory, and how do employees respond to inequity? LO3
What is psychological empowerment, and what four beliefs determine empowerment levels? LO3
How does motivation affect job performance and organizational commitment? LO3
How do organizations use compensation practices to increase employee motivation? LO3
Which of the outcomes in Table 7-2 are most appealing to you? Are you more attracted to extrinsic outcomes or intrinsic outcomes? Do you think that your preferences will change as you get older? LO3
Assume that you were working on a group project and that one of your teammates was nervous about speaking in front of the class during the presentation. Drawing on Figure 7-3, what exactly could you
How do you tend to respond when you experience overreward and underreward inequity?Why do you respond that way rather than with some other combination in Figure 7-6? LO3
Do you agree with Bock that star performers should get a lot more—not just a little more—than average performers? If someone earning a 3 on Google’s evaluation system gets a 2 percent raise,
Given the budget issues created by giving star performers more, should someone earning a 3 get a 2-percent raise—or should they get less? What are the arguments for and against a 2-percent raise
Consider all the things Google’s People Operations group does to motivate its employees.Which motivation theories do they seem to be leveraging, and how? LO3
Read the following scenario:Chris Clements and Pat Palmer are both computer programmers working for the same Fortune 500 company. One day they found out that Chris earns $60,820 per year, while Pat
What is communication, and how does this relate to organizational behaviour? LO3
How does the communication process work? LO3
What do face-to-face and computer-mediated communication offer? LO3
What are some of the more important issues that can affect the communication process? LO3
How does information flow within organizations? LO3
How does communication affect job performance and organizational commitment? LO3
What can people do to facilitate effective communication during the job interview? LO3
Due to the complex nature of the communication process, it is relatively easy to misinterpret verbal and nonverbal messages. Has this ever happened to you? Describe what took place and your reactions
Do you trust body language? Why or why not? In your own life and interactions do you pay more attention to verbal or nonverbal communication? LO3
In spite of the fact that computer-mediated communication has been shown to be inferior to face-to-face communication, why is the former becoming the preferred mode of communication in today’s
Should the informal communication network of an organization (e.g., rumour mill, grapevine) be monitored and managed, and why might managers want to do this? How might information gleaned from the
Might there be a problem if employees thought and acted with elevated concerns about the personal consequences and risks before sending messages? Explain. LO3
Is full, open, and candid communication desirable from the bank’s perspective? Why or why not?Should the bank control what and how messages are sent within the organization (and externally to
Do you like how social media applications such as WOW Moments are integrated with the human resources information system? Do you have any concerns? Explain. LO3

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