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organizational communication

Questions and Answers of Organizational Communication

Mike Garcia and Jill Hendrickson have been butting heads for months. Mike is a manufacturing manager at Auto Safety Products, a firm in the Midwest that designs and produces automobile seat belts and
What aspects of the systems metaphor are highlighted in a cybernetic approach to understanding? Which aspects are highlighted in Weick’s theory of organizing? Which aspects are highlighted by
What kinds of research questions could be answered by the kinds of systems research methodologies outlined in this chapter? Are these methods mutually exclusive or can you see ways in which they
What are the key differences between prescriptive and descriptive approaches to culture? Is Schein’s model of organizational culture a descriptive model or a prescriptive model?
Lisa sighed in frustration. “Why did Joe have to leave? He was a great pastor—he was why I came to this church and stayed here. And now we have to look for someone new. I’ll do it. I’ll be a
Brandon and Gabriella Houston were both home from college for Thanksgiving weekend. Brandon, a senior, attended a state university about ninety miles from home. Gabriella, a sophomore, attended a
Think about an organization you know well. This could be a workplace, a church, or perhaps the school you attend. What would you look for in developing a “cultural profile” of this organization?
Hank Pembrook is the owner of The Greenery, a chain of a dozen plant nurseries in a large western metropolitan area. The Greenery has been very successful and has the largest market share of any
What is the difference between “managing” diversity and “celebrating” diversity? Is this a valuable distinction to make or merely a matter of semantics?
On November 18, 1999, on the campus of Texas A&M University, the Aggie bonfire collapsed, killing 12 students and injuring many more. The collapse of the bonfire was a hugely emotional event for
Few industries are confronted with more change and more turbulence than the health care industry. As the perusal of any newspaper or news website will indicate, there is constant pressure on health
Reflect on changes in communication technology during your lifetime. Are there communication technologies you use now that were not available when you were a child? What about changes experienced by
Consider all the effects of communication technology discussed in this chapter. What do you see as the most positive effects? What effects are indicative of a dark side to communication technology?
Which ideas about communication media use seems most appropriate for describing the process through which you choose what technology to use? Are you rational in your choices? Are you swayed by what
What are areas of similarity and difference among the three major theorists considered in this chapter? Are the ideas of Fayol, Weber, and Taylor still relevant for today’s organizations? Why or
How have organizations that you work in or have dealings with been affected by issues such as globalization, terrorism, climate change, and changing demographics? How do these issues have different
Consider how airports deal with homeland security. What organizational communication processes have changed as a result of the threat of terrorism? Do you think airports and airlines have dealt
What kinds of organizational structures and processes stem from globalization? Why are these new structures and processes necessary? How do they enhance—or detract from—the quality of life for
How would each of the communication domains considered in this chapter approach the organizational issues that arose in the aftermath of events such as the BP oil spill, the Boston Marathon bombings,
What aspects of a classical approach to organizing are revealed by the machine metaphor? What aspects are concealed or obscured? Are there other metaphors for organization and communication that
Thinking ahead to ideas beyond classical approaches to organizing, what are your major critiques of these ideas? How do you think the theories presented in this chapter misrepresent the nature of
A great deal of research has discredited many of the findings from the Hawthorne studies. Given this research, why were the Hawthorne studies influential when they were conducted? Are they still
In jobs you have had, what aspects of the workplace did you find particularly satisfying? What role did managers have in making the organization a satisfying place? How do your experiences, then, fit
In Chapter 2, we noted that the classical approach follows a machine metaphor, and in this chapter, we associated human relations theorists with a family metaphor. What metaphor would you use to
Is the human resources approach more appropriate for some kinds of jobs and organizations than others? Why or why not? Can human resources principles be adapted for a variety of workplaces?
How do the concepts of “organizational systems” and “organizational cultures” move us away from the practice-based ideas advocated by classical, human relations, and human resources
What aspects of the systems metaphor are highlighted in a network approach to organizational communication? What aspects are highlighted in a sensemaking approach?
Why is “organizational culture” such a powerful concept for both practicing managers and those who want to have insight into organizational functioning? In what ways does this metaphor for
Think about an organization you know well. This could be a workplace, a church, or perhaps the school you attend. How could a network approach help you better understand relationships in this
How do the approaches considered in this chapter move away from the container metaphor of organization? Does this shift make sense to you? How does it comport with the ways in which we talk about
How are the Montreal School’s ideas of text and conversation related to structuration theory, discourse approaches to organizing, and the general social constructionist movement? What are the most
Do you think The Four Flows are all necessary conditions for an organization to exist? Do you think they are sufficient conditions? Can you think of an example of an organization that exists without
Many abstract concepts are important to critical work in organizational communication. How do these concepts fit together? For example, how is ideology related to hegemony? How is power related to
Think about how the terminology used in an organization or the stories told in an organization contribute to power imbalances. What are ways of fighting against these imbalances?
If you are a woman, do the studies of feminist organizing described in this chapter ring true for you? Do you have other stories about the challenges of being a woman in a patriarchal organization?
Anticipatory socialization is a process that begins early in childhood as kids learn about work, careers, and organizations. When you were a child, what did you want to be when you grew up? How
Think about organizations you have worked for or groups you have been a part of. To what extent do your experiences reflect the stages of socialization discussed in this chapter?
If you worked for the career center on campus, what advice would you give to individuals signing up for job interviews? What advice would you give to organizations interviewing candidates on your
Think about a decision you’ve recently made. Did you make that decision in a rational and logical way? If yes, how did you structure your decision-making process? If no, in what ways was your
How do the dynamics of the communication process shift when we move from decision-making among individuals in an organization to collaboration among multiple organizations or groups? How can
Is organizational democracy merely autopian goal or is it something that can be achieved in the workplace? What steps would you take to make an organization that you’re a part of more democratic?
How are people and data linked in systems of knowledge management? Can you think of a job you have had in which your tacit knowledge regarding the culture or improvisational options was different
Conflict is defined in this chapter as requiring the “three I’s”: incompatible goals, interdependence, and interaction. Why are these three components necessary? What situations might arise
Do you believe that you exhibit a typical conflict style? If so, why do you think you use that style? Are there aspects of a situation or of the other parties in a conflict that influence the
What are the differences between integrative and distributive strategies in conflict situations? Why would you use one type of strategy over another? What are the costs of using each of these
What do you think about the feminist reframing of conflict? Is it possible to recast an idea like “conflict” in a way that emphasizes mutuality and collaboration? What are the implications of
Would you want to have an organization that is free of conflict? Why or why not?
Organizational change can be an anxiety-producing process. What are ways that change can be managed to reduce the level of anxiety experienced by organizational participants? Are there times when
What is the role of leadership in organizational change? Which of the models of leadership discussed in this chapter are most appropriate for times of change? Would the different models advocate
In what ways is leadership a “language game” and a process of “managing meaning”? How does communication content and style influence this language game? How do leaders manage meaning through
How does a consideration of emotion change the way we view basic processes of organizational life, such as conflict, decision making, socialization, and organizational change? Is it possible to
How is the experience and expression of emotion different in different types of jobs? Compare, for example, emotion in the work of a minister, a store clerk, and a data processor. Are the emotional
As a student, you sometimes experience stress and burnout. How do your experiences compare with the discussion of stress and burnout in this chapter? How do you scope with stress and burnout as a
What have your experiences told you about the differences in organizational life for white men and for women and people of color? If you are a white male, do you believe these differences are real
What do you think about affirmative action programs—both at the university level and in the workplace? Are these programs important to increasing diversity? Is affirmative action an equitable way
Has the challenge of balancing home and work life been an issue in your family? If you are a traditional college-aged student, how did this issue play out as you were growing up? Will the way your

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