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organizational communication

Questions and Answers of Organizational Communication

After the interview with Schultz on the radio program mentioned above, the reporter attends one of the Starbucks training sessions on implicit bias. Listen to this segment
Just a few days after the training session occurred, Howard Schultz resigned from Starbucks, and it was widely reported that he was considering a run for U.S. president. Does that information change
Above, we presented an ambiguity-centered approach to leadership, which suggests that the meanings of stories (and all other symbols) are up for grabs. What are the sources of influence over the
The Starbucks implicit bias training occurred in late May 2018. From your perspective at this point in time, can we say that it had any effect? Has it led to more talk about a difficult subject in
Interview someone in a position of leadership. Ask that person about his or her leadership philosophy and how he or she came to develop this particular perspective. Can you identify this philosophy
Think about your own experiences in positions of leadership. What are/were the particular challenges you faced? What is/was most rewarding and most frustrating about the experience? In what ways has
Find a leadership consulting company on the Internet and read the description of the services it offers. With others in class, discuss the following questions: What does this firm seem to do? What
Skim a bestselling leadership book (you can find a good list at Amazon.com by searching for bestselling leadership books or the New York Times’ list:
Barbour et al. found that people in this organization encountered challenges in collaborating, even after big data and analytics arrived on the scene. Using adaptive structuration theory, explain why
In groups, consider how you might overcome the problems of “individual and organizational agendas, hierarchical divisions, and legal and regulatory constraints” noted in this study. Is there a
You’ve probably been on a group or team at some point in your life where a “freeloader” or a “slacker”—in other words, someone not pulling her or his weight—has hurt the team’s
One former employee reported in the story said, “Amazon is driven by data . . . It will only change if the data says it must—when the entire way of hiring and working and firing stops making
What are the four major approaches to communication discussed in this chapter?What insights does each approach provide?
Explain what we mean by our definition of organizational communication.What are the sources of individual creativity? What are the sources of organizational constraint?
Strategic ambiguity is discussed as a way to encourage empowerment by allowing employees at different levels within the company to interpret the meaning of statements in relation to their own jobs.
What is dialogue? Of the four types of dialogue described in this chapter, which ones do you believe are most likely to be available to organizational employees?Why?
How would you characterize the kinds of communication that are most prevalent in university life, both in and outside the classroom? For example, do students of the humanities and the social sciences
Under what circumstances do you behave most mindfully? Think of situations in jobs or classes that required a great deal of mindfulness from employees or students. Did the expected degree of
What is the relationship between organizational communication and working with integrity?
What are the advantages and disadvantages of viewing organizational communication in terms of power?
Trace the historical roots of critical approaches. Do you think critical theorizing is still relevant today? Why or why not?
What are some different views of the nature of power in organizations?
What is ideology, and how does it both enable and constrain communication in organizations?
What roles do metaphors, myths, and stories play in maintaining and transforming existing power relations?
What is concertive control? What are some examples of concertive control that you have experienced as an employee or a consumer?
What is discourse? How are discourse and organizational knowledge related to one another?
What elements, if any, of the panopticon still exist in contemporary institutions?
What role does electronic surveillance play in the exercise of power at work?
Why is health care an important context for critical inquiry? What concepts from the chapter might provide the most leverage in terms of creating change in health-care contexts?
Of the forms of resistance discussed in the chapter, which ones have the greatest potential to effect change? Given what you have read in this chapter, why do you think resistance movements are not
What modes of being are encouraged by critical approaches to organizations?As a critical student of organizational life, what is the one issue or problem you are most concerned about? How is that
Describe the progression of leadership thinking over the past one hundred years. What are the main changes that you observe, and how do these changes reflect important social and cultural changes?
Describe a situation in which the careful selection of leaders is essential for public safety. Based on the leadership models you have just studied, what advice would you offer about how to best
Is transformational leadership critical in every type of organization? Are there any you can think of that require leaders mainly to maintain the status quo instead?
What are some of the ways in which a leader can shape organizational discourse to produce particular desired outcomes?
What do leaders do to empower employees? Do you think it is critical to communicate a sense of empowerment to all employees in every organization, or are there specific types of organizational
Look on the Web for examples of organizational vision statements. What makes for a compelling vision?
What kinds of life events are most likely to lead to the modesty and high level of self-examination that seem to characterize the greatest of leaders? By contrast, what events are likely to result in
Why do we need theory to study organizational communication? What do we mean by the idea that all theories are historical and metaphorical?
Why is all communication partial, partisan, and problematic?
What is the classical management approach? What does the machine metaphor imply about communication in organizations based on classical management?What is “scientific” about Henri Fayol’s
Why do you think Mary Parker Follett’s ideas about management were considered radical in her day? What specific influences of her work can you see in human relations and human resources theories?
What are the principles of the human relations and human resources approaches to organizational communication? What was the influence of the“Triple Alliance” on the historical development of
Why do you think Abraham Maslow’s hierarchy of needs has had such farreaching implications for the development of human resources approaches to management and communication? What are the
In what ways is organizational learning connected to the processes associated with systems thinking?
How has the sense-making model reinvigorated the application of systems theory to organizational communication?
Why is it important to take a bird’s-eye view of an organization in charting its future?
How do competitive strategies and competitor analysis work together to effectively position an organization? What role might the specific strategies we mentioned (lowest-cost strategy and
What happens to companies that are not consciously positioned in the marketplace, or to those whose employees are unaware of their companies’ positioning?
Which elements of strategic alignment seem the most challenging, and why?
In what ways does human resources management contribute to the successful implementation of company strategy? What are the roles of targeted selection, performance management, and training and
What are learning organizations, and why are they at an advantage in today’s competitive market?
What are the pros and cons of computer-assisted communication technology and computer-assisted decision-aiding technology? What view do you take of such technology: utopian, dystopian, neutral, or
What is culture? What makes studying an organization’s culture different from studying French or British culture?
Why are symbolic action and metaphor central to the study of organizational cultures?
What were the historical, political, and social trends that contributed to the development of cultural studies of organizations?
What major questions are posed by viewing organizations as cultures?
Compare and contrast the major characteristics of the three approaches to organizational culture (practical, interpretive, critical, and postmodern).
Describe the various tactics that a new employee might use to learn more about an organization’s culture. What is the role of advanced communication and Internet technologies in this socialization
What are the advantages and limitations of studying organizations as cultures?
What are the characteristics of a communication perspective on organizational culture?
What are the ways in which organizations routinely seek to regulate and control members’ identities? Is identity regulation a legitimate organizational concern?Why or why not?
Describe the public/private split. What do you think are the most problematic outcomes of this socially constructed split for men and women?
Frame 1 suggests that gender differences exist. Do you believe that to be true?Explain.
Frame 2 argues that gender identities are performed. How do you perform your gender in your everyday life? What aspects of those performances are useful or beneficial? What aspects are problematic?
Frame 3 suggests that the “ideal worker” is masculine. Is that true across all organizational contexts? Where and how is that ideal challenged?
Frame 4 asks us to consider how popular culture affects our understandings of work and life. What are the popular culture images that have had the greatest impact on your understanding of gender at
What are some of the strategies you use to successfully enact and embody multiple and intersecting identities every day in work and in life? How do the concepts presented in this chapter help you do
What is meant by employee participation in decision making?
What are some of the paradoxes typically associated with the practical implementation of greater participation?
What is Stan Deetz’s ideal for democracy in the workplace? How does the multiple stakeholder model challenge accepted ideas about effective organizational communication?
List and explain the types of teams used in today’s organizations. What are the advantages and disadvantages of taking a team-based approach to organizing?
What unique challenges are associated with virtual teams?
What is a communication role on a team? What types of roles are available to team members? Discuss the advantages and disadvantages of using a diverse array of roles in a team-based situation.
What are communication networks? What characteristics do communication networks share with organizational teams? How does a communication network differ from a team?
What are some examples of prominent interorganizational networks in your local community?
How do new network forms affect the way an organization thinks about growth and expansion? What effect does this new way of thinking have on the nature and challenge of competition between
Explain what is meant by the idea that organizing always involves bridging diverse perspectives. How is this idea directly related to the study and practice of communication at work?
What do we mean by the statement “Answers to questions about organizational communication are highly situated and perishable”? How is the answer to this question directly related to the idea that
Why is it more important to learn how to ask good questions than it is to have set answers about communication in organizations?
Describe how the global economy, changing management practices, and in -formation technologies have reshaped the world of work. Then explain how each of these changes has affected the study and
Describe the concept of the urgent organization. Explain how this concept relates to the idea of today’s business being done in a “turbulent environment.”
What is meant by the “new social contract”? What social changes have helped create it?
How can studying organizational communication prepare you for the world of work, regardless of your future professional plans?
What types of meaning breakdowns have you experienced in your conversations with others? Be specific and identify the context, the situation, and the conversation topic.
Identify the conditions that led to the blowup between Eddy Hernandez and his parents. Do you believe that Eddy and his parents were trying to handle his situation in an ethical way? Why or why not?
Do you believe that all slips of the tongue, conversational faux pas, and unintentional nonverbal behaviors should be considered communication? Why or why not? What examples can you provide to
Explain why the linear model of communication was so appealing years ago. Explain the appeal of both the transactional and holistic models using current societal events.
Discuss the value of looking at communication theory from a variety of different disciplinary angles, including psychology, medicine, and politics.
What are some recent ethical dilemmas related to communication? How was each dilemma resolved, if it was?
Comment on why so many definitions of communication exist.
Discuss how different family members might have different fields of experience.
Lee and Jenny Yamato’s experiences fall across several of the contexts we identified in this chapter.Which of the contexts are in play in their story?
Which of the seven traditions in the communication field most appeals to you? Why?
Which context of communication is most relevant to you as you consider your career choice? Why?
If you had to add another context of communication based on your experiences, what context would it be? How would you interpret the context for others? What examples illustrate the context?
How would you illustrate—with a picture—the overlap between and among the various communication traditions?
Explain how politics can influence each of the communication contexts.
Suppose you were asked to differentiate between a tradition and a context. What would guide your thinking in your response?
Rolanda Nash has a number of different concerns as she works with Dr. Stevens. From having enough time to gather her interviews to trying to capture natural conversations, she clearly has a lot on

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