6 Assume you are the manufacturer of modular offi ce systems and furniture as well as offi ce organization elements

(desktop and wall organizers, fi ling systems, etc.). Your company has been asked to propose an observation study to examine the use of offi ce space by white-collar and managerial workers for a large insurance company. This study will be part of a project to improve offi ce effi ciency and paperwork fl ow. It is expected to involve the redesign of offi ce space and the purchase of new offi ce furniture and organization elements.

a What are the varieties of information that might be observed?

b Select a limited number of content areas for study, and operationally defi ne the observation acts that should be measured.