Businesses using social media as a means by which they can seem relevant and present in the
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Businesses using social media as a means by which they can seem relevant and present in the lives of their consumers have seen some tremendous successes. Some, however, have exposed themselves to threats they could not have imagined and have suffered huge losses in consumer perception. Yet, it seems that businesses cannot afford to ignore social media; they need to have a visible and vibrant presence. The major problems are that the businesses become the subject of discussion. In these discussions, businesses have little control, and deleting comments is seen as exercising unreasonable censorship. Do you agree or disagree with this assertion?
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Consumer Behavior Buying, Having and Being
ISBN: 978-0134129938
12th Global Edition
Authors: Michael R. Solomon
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