5 Have customers been categorised e.g. by lifetime value, buyer behaviour (FRAP frequency of purchase, recency
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5 Have customers been categorised e.g. by lifetime value, buyer behaviour (FRAP –
frequency of purchase, recency of last purchase, amount bought, product category bought) loyalty, etc.?
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Related Book For
Integrated Marketing Communications
ISBN: 9781849205719
2nd Edition
Authors: Rosalind Masterson, David Pickton
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