Identify which of the following insurance claim processes are most likely to be current and future bottle-

(Appendix A) neck processes. =

(LO 7) Theoretical E B Cc Capacity Practical G Available Value-Adding (claims Capacity F Excess A Hours Time (hours per week) (85%) Average Capacity Process per Week per claim) (D=B+C) (E = 0.85 x D) Demand (G=E—F)

Receive claim 40 .08 hr ? ? 400 ?

Route claim to adjuster 80 16 hr ? ? 400 2 Investigate and settle claim 400 1.20 hr ? 2 400 2 Issue payment and close claim 50 AZ IN 0 ? 400 ot