3. How would be the most reliable way to implement the Kano model in your firm or...

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3. How would be the most reliable way to implement the Kano model in your firm or university? What improvements might result from its implementation?

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Customer Relationship Management Concepts And Technologies

ISBN: 9781138498259

1st Edition

Authors: Gerhard Raab, Riad A. Ajami, Vidyaranya B. Gargeya And G. Jason Goddard

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