How much energy is consumed by staff confl icts because people dont feel comfortable handling personal criticism?
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How much energy is consumed by staff confl icts because people don’t feel comfortable handling personal criticism?
What can be done to change this pattern?
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Related Book For 
A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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