What needs to happen to make your organizations culture one in which people are willing to apologize?
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What needs to happen to make your organization’s culture one in which people are willing to apologize?
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Related Book For
A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong
ISBN: 978-1576755822
2nd Edition
Authors: Janelle Barlow, Claus Moller, Tony Hsieh
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