The U.S. Department of Transportation annually reports the number of consumer complaints against the top U.S. airlines

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The U.S. Department of Transportation annually reports the number of consumer complaints against the top U.S. airlines by category. Following are the figures for 2002.

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If one of these complaints is selected at random for follow-up evaluation, what is the probability that the complaint is:

a. About flight problems?

b. About customer service or baggage?

c. About reservations/ticketing/boarding or refunds or oversales?

d. Not about baggage?

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