What situation led to the need for this document? Often, you can better understand your readers perspective

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What situation led to the need for this document?

Often, you can better understand your readers’ perspective if you understand the situation that requires you to write the document. The need for written communications develops from interactions of people involved in a work environment. To select the appropriate information, level of language (technical or general), and amount of explanation needed in a business context, a writer must carefully determine the needs of each reader.

Determine your purpose.

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Essentials Of Business Communication

ISBN: 9780176721244

9th Canadian Edition

Authors: Richard Almonte, Mary Guffey, Dana Loewy

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