What are the business benefits of using intelligent techniques in decision making and knowledge management?

• Define an expert system, describe how it works, and explain its value to business.

• Define case-based reasoning and explain how it differs from an expert system.

• Define a neural network and describe how it works and how it benefits businesses.

• Define and describe fuzzy logic, genetic algorithms, and intelligent agents.
Explain how each works and the kinds of problems for which each is suited.