What is the service recovery paradox? Under what conditions is this paradox most likely to hold? Why
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What is the service recovery paradox? Under what conditions is this paradox most likely to hold? Why is it best to deliver the service as planned, even if the paradox does hold in a specific context?
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The service recovery paradox is a situation where a customer thinks more highly of a company after the company has corrected a problem with their serv...View the full answer
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