14. The desires, wants, or cravings that can be satisfied by means of the characteristics of a...
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14. The desires, wants, or cravings that can be satisfied by means of the characteristics of a product or service are known as _____.
a. product differentiation
b. customer needs
c. distinctive competences
d. cost-leadership strategy
e. generic strategy
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Related Book For
Essentials Of Strategic Management
ISBN: 9780547194325
2nd Edition
Authors: Charles Hill, Gareth Jones
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