Message Strategies: Analytical Reports [LO-6] Imagine you are a consultant hired to improve the customer service of your campus bookstore.

Your task: Visit the bookstore and look critically at its operations.

Then draft a letter that could be sent to the bookstore manager, offering recommendations that would help the store service customers more effectively, perhaps suggesting products it should carry, hours that it should remain open, or added services that it should make available to students. Be sure to support your recommendations.