1. The most participative of the planned change strategies is __________. (a) negotiation and agreement (b) rational...

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1. The most participative of the planned change strategies is __________.
(a) negotiation and agreement
(b) rational persuasion
(c) shared power
(d) education and communication
2. When a change leader tries to deal with resistance by trying to covertly influence others, offering only selective information and/or structuring events in favor of the desired change, this is an example of __________.
(a) rational persuasion
(b) manipulation and cooptation
(c) negotiation
(d) facilitation
3. Th e responses most likely to be associated with use of a force-coercion change strategy are best described as __________.
(a) internalized commitment
(b) temporary compliance
(c) passive cooptation
(d) active resistance

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Exploring Management

ISBN: 978-1118217252

3rd edition

Authors: John R. Schermerhorn

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