Diagram the key processes involved in each day’s sales. Use the same level of detail as in Figure 2-2. You can draw that process by hand, but a better solution is to go to www.pearsonhighered.com/

kroenke/, select this text, and download the Application Exercise files. Find the files for Chapter 2, and select the file Chapter2_Figures.pptx. The last slide in the file contains symbol pieces you can use to create your own diagram. (If you don’t know how to use PowerPoint, now is the time to learn. It’s not difficult, and, in 2011 and beyond, you cannot be a successful business professional without PowerPoint skills.)