1. Model this system using Process Simulator to determine the utilization of each resource (receptionist, nurse clinician,...

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1. Model this system using Process Simulator to determine the utilization of each resource (receptionist, nurse clinician, and physician) and the average time in the system for an arriving patient.

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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