11.3. A commuter airline overbooks all of its flights by one passenger (i.e., the ticket agent will...

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11.3. A commuter airline overbooks all of its flights by one passenger (i.e., the ticket agent will take seven reservations for an airplane that has only six seats). The no-show experience for the past 20 days is shown below:

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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