11.2. Reconsider Example 11.1 (Surfside Hotel), because rising costs now have resulted in a $100 opportunity loss...

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11.2. Reconsider Example 11.1 (Surfside Hotel), because rising costs now have resulted in a $100 opportunity loss from a no-show. Assume that the no-show experience has not significantly changed and that the resulting loss when a guest is overbooked still is $200. Should Surfside revise its no-show policy?

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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