6. It is important that you are able to ________________ _______________, rather than quickly jumping to conclusions
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6. It is important that you are able to ________________ _______________, rather than quickly jumping to conclusions if you want to resolve a customer complaint
a. avoid having a perspective.
b. try to avoid seeing it from any perspective.
c. see it from the customer’s perspective.
d. disregard the company’s perspective.
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Related Book For
Automotive Service Management Principles Into Practice
ISBN: 9780131998636
1st Edition
Authors: Andrew Rezin
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