6. Technician A says that he is always late because traffic is so heavy on the freeway....
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6. Technician A says that he is always late because traffic is so heavy on the freeway. The heavy traffic is
a. a valid excuse for him being late every day.
b. within his span of control.
c. beyond his control or influence.
d. within his sphere of influence.
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Related Book For
Automotive Service Management Principles Into Practice
ISBN: 9780131998636
1st Edition
Authors: Andrew Rezin
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