The Malcolm Baidrige National Quality Award (Baldrige Award) requires applicants to demonstrate excellence in each of the following seven categories: (1) leadership; (2) strategic planning; (3) customer focus; (4) measurement, analysis, and knowledge management; (5) workforce focus; (6) operations focus, and (7) results.

Match each of the following descriptions, a through \(g\), with one of the Baldrige categories 1 through 7.

a. Focuses on how products and services are customized in order to serve customers and markets.

b. Focuses on management's role in setting values, directions, and organizational culture.

c. Relevant information is used to drive improvement, innovation, and organizational competitiveness.

d. Includes an emphasis on how to improve processes to achieve better performance.

e. Includes the development of specific, innovative measures to track key processes and improvement.

f. Focuses on developing a plan and the capability to execute the plan.

g. Focuses on a high performing staff that is positioned to excel and is adaptable to change.