Refer to Exercise 8-18. Management believes that the dissatisfaction rate is 3%, so establish control limits based
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Refer to Exercise 8-18. Management believes that the dissatisfaction rate is 3%, so establish control limits based on this value. Comment on the ability of the store to meet this standard. If management were to set the standard at 2%, can the store meet this goal? What actions would you recommend?
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Related Book For 
Fundamentals Of Quality Control And Improvement
ISBN: 9781119692331
5th Edition
Authors: Amitava Mitra
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