9. In Box 4.2, you learned about quality function deployment at De Grift. Review their process indicators.

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9. In Box 4.2, you learned about quality function deployment at De Grift. Review their process indicators. Which indicators appear to be the strongest in capturing customers’ requirements? Which ones appear to be the weakest?

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Operations Management In Healthcare Strategy And Practice

ISBN: 9780826126528,9780826126535

1st Edition

Authors: Corinne M. Karuppan , Nancy E. Dunlap,Michael R. Waldrum

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