9. In Box 4.2, you learned about quality function deployment at De Grift. Review their process indicators.
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9. In Box 4.2, you learned about quality function deployment at De Grift. Review their process indicators. Which indicators appear to be the strongest in capturing customers’ requirements? Which ones appear to be the weakest?
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Related Book For
Operations Management In Healthcare Strategy And Practice
ISBN: 9780826126528,9780826126535
1st Edition
Authors: Corinne M. Karuppan , Nancy E. Dunlap,Michael R. Waldrum
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