2. Pacita Arroyo is a claims adjuster for Green World Insurance. In this position, she reviews insurance claims, accepts justified charges, rejects unsupported charges, solicits additional evidence as necessary, and issues appropriate payments to property owners as quickly as possible. Figure 5–

14 is the original version of Pacita’s e-mail message to a property owner. After reading through this version, she decides to revise the design to make it more usable for the reader. Figure 5–15 is Pacita’s revised version. Compare and contrast the two versions of Pacita’s message. What specific changes has she made to the original version? Which of the changes have the greatest impact on the usability of the message? What additional changes do you think are necessary?