1.. Review the 10 suggestions on the psychology of waiting. Which are the most relevant in (a)...
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1.. Review the 10 suggestions on the psychology of waiting. Which are the most relevant in
(a) a supermarket;
(b) a city bus stop on a rainy, dark evening;
(c) a doctor’s office; and
(d) a ticket line for a football game expected to be a sell-out?
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Related Book For
Services Marketing People, Technology, Strategy
ISBN: 9780131875524
8th Edition
Authors: Christopher H Lovelock, Jochen Wirtz
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