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managing human behavior in public

Questions and Answers of Managing Human Behavior In Public

Define workplace diversity. LO1
Explain factors contributing to workplace diversity. LO1
Describe the potential positive and negative impact of diversity in the organization. LO1
Discuss the strategic management of workplace diversity. LO1
Think of an organization where you have worked or volunteered, or with which you are very familiar. Describe the diversity in the organization’s workforce (consider surface and deep level
In groups, discuss some general- and work-related stereotypes based on gender, race, and age. Next, discuss stereotypes in sport based on these characteristics. What other stereotypes are there in
What deep level differences might be associated with age? Consider the values, expectations, customs, and behaviours of different age groups. LO1
Identify the origins of strategic human resource management(SHRM) and how it relates to broader developments in the practice of management. LO3
Understand the difference between the concept of personnel management, human resource management (HRM), and SHRM. LO3
Understand the developments in theories of strategy and how these emphasize the importance of efficient internal processes such as SHRM within sport organizations. LO3
Describe a model of SHRM and identify the key elements of SHRM’s good practice. LO3
Outline the key theoretical approaches linking SHRM and sport organization performance. LO3
Exercise: Conduct a SWOT or PEST analysis for a sport organization that you know well. Take the perspective of a CEO planning the organization’s strategy for the next 3 years. LO3
Use the four attributes of the RBV to analyse a sport organization that you think has a competitive edge in the marketplace. How does HR fit into this analysis? LO3
Using the same sport organization discussed in question 2 reviews the organizations HR practices and discusses the level of fit with Pfeffer’s seven best practices. LO3
Understand the strategic importance of recruitment, selection, and placement to an organization and arguments in support of judicious hiring. LO5
Understand the links between recruitment and selection and other human resource management (HRM) activities. LO5
Describe different sources and methods for generating a pool of job applicants. LO5
Describe the current trends in recruitment. LO5
Understand a variety of selection techniques and the advantages and disadvantages of each. LO5
Understand the sources of bias in selection decision making. LO5
What are the key reasons for claiming that recruitment and selection are the most important of all HR processes? LO5
Identify the sources of bias in relation to interviews. How can bias be minimized? LO5
Using the Job Advertisement in Appendix 1, outline three different recruitment methods you could use for the position. What would be the advantages and disadvantages of each? LO5
Using the Job Advertisement in Appendix 1, construct an interview schedule using the behaviourally based interviewing method described at the end of this chapter. Focus on the two essential
Explain the importance of orientation in sport organizations. LO6
Describe the stages of organizational socialization. LO6
Describe a variety of orientation strategies and practices. LO6
Understand the importance and process of orienting sport volunteers. LO6
Describe organizational culture and its role in newcomer orientation. LO6
Discuss your experience with entering and adjusting to a new organization, or a new job. What socialization strategies and practices were used?Were your values and expectations aligned with the
Describe the psychological contract you have with an organization for which you are employed or volunteer. What are your expectations of the organization, and what do you perceive the organization
Using an institutionalized or individualized approach, design an orientation process for each of the following: LO6(a) A new college/university athletic director(b) New summer sports camp
Describe the organizational culture of a sport organization with which you are most familiar (consider visible artefacts such as symbols, stories, rituals, myths, and behaviours, and the core values
Articulate the significance of training and development in sport organizations. LO3
Understand the aims of employee and volunteer learning. LO3
Explain the training and development model. LO3
Describe how effective training and development contributes to organizational development and enables strategic achievement of organizational goals. LO3
What are the three orientations to learning discussed in this chapter?Discuss the implications of each for designing training programmes. LO3
What is the difference between training and development? Discuss how these activities are viewed in a learning organization. LO3
Describe each step in the training and development process. LO3
Understand the difference between performance management and performance appraisal. LO3
Understand the factors that impact performance from a holistic perspective. LO3
Outline a model of the performance management process. LO3
Understand the benefits that may be achieved through effective performance management. LO3
Explain potential sources of conflict in performance management at both a systemic and individual level. LO3
Describe different performance appraisal methods and procedures LO3
Understand the good practice in relation to performance appraisal methods. LO3
What are some of the key differences between performance management and performance appraisal? Discuss any experiences that you have had of either. LO3
What are some of the benefits that can be expected from a well-developed performance management system? How might they help a staff member?A manager? The organization? LO3
Explain the terms judgemental and developmental in relation to performance appraisal. Why might these two processes be in tension with each other? LO3
Explain some of the things a manager should and should not do when giving feedback to an employee. LO3
Think of your favourite sports team. How do they manage the performance of their playing squad? What are the best and worst features of the performance management system? What would you change if you
Explain the role of rewards in employee and volunteer motivation. LO5
Describe different types of intrinsic and extrinsic rewards. LO5
Describe the components of a financial compensation plan. LO5
Recognize job design as part of a rewards management system. LO5
Understand the importance of volunteer recognition. LO5
Consider your most recent job (full-time, part-time, summer employment).What aspects contribute(d) to your satisfaction in the organization?What aspects contribute(d) to your dissatisfaction? Are
List and describe all the intrinsic and extrinsic (including direct and indirect financial, and non-financial) rewards you receive(d) in your most recent job. LO5
Consider your most recent job or volunteer experience. Using Hackman and Oldham’s job characteristics model, describe whether the five core job characteristics are/were low, medium, or high in that
Explain the meaning of employee relations in sport organizations. LO6
Explain the role of the psychological contract in employee–management relations. LO6
Outline the different forms of organizational justice in the workplace. LO6
Describe employee involvement through effective communication and participation in decision making. LO6
Describe the concept of trade unions and the collective bargaining process. LO6
Understand the bases and process of workplace grievance. LO6
Describe the importance and management of health, safety, and employee wellness in the organization. LO6
Consider the nature of volunteer relations in the sport organization. LO6
Understand the bases and process of employee termination. LO6
Refer to an organization for which you have worked or volunteered.What efforts are there to promote employee or volunteer involvement, if any? (Consider communication, participation in decision
Using the example of employees at a private golf club, design a plan to involve different types of staff in different types and levels of decisions.How much influence should they have (see Figure
Take a look at the CBA of one or more professional sport players’ associations.Many are publicly available on the World Wide Web. What particular aspects of the CBA stand out for you? What is the
Think of a sport organization with which you are most familiar. Describe various types of work hazards in that organization. What is the risk associated with each of those hazards (noting any
Look up the employment standards act in your state, province, or country.How is dismissal defined? What is the legal procedure for fair dismissal by an employer? LO6
Design an exit interview or survey for volunteer coaches. What questions would you ask? What form would it take (personal or phone interview, pen and paper survey, online survey)? How would you

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