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managing human behavior in public

Questions and Answers of Managing Human Behavior In Public

8. Three important influences on a child's early development are:a. b. C.
7. List three learnings of the early childhood period that influence behavior throughout life.a. b. C.
6. Two components of environment that influence development are the environment and the environment.
5. Four dimensions of the developmental process are and
4. The two major influences on a person's development are. and
3. List five possibilities (pertaining to genes) that determine whether or not a particular trait will be inherited.
4. Heredity Chromosome Gene DNA Dominant trait Recessive trait Sex-linked trait
2. Define the following words and phrases in your own words, using infor- mation in Unit
1. List five ways that people are alike.a. b. C.d. e.
6. Recall some unpleasant memory: an embarrassing experience, a failure, a situation in which a misunderstanding occurred, or one in which you behaved in a manner that you now recognize as
5. List five actions or behaviors that are appropriate in a friend/friend relationship, but are not appropriate in a health care provider/patient relationship.
4. Identify one habitual behavior in your personal life that is not an acceptable behavior with patients or coworkers.
3. Identify one habitual behavior in each of your roles that is not a desirable (or effective) behavior for your student role.
2. List the roles you play in addition to being a student.
1. List some changes you have made in daily habits since you entered this health occupations program. Think of one additional change that may improve one of your life roles. Write out a description
6. Compare the meanings of "habits" and "traits."
5. List five guidelines to follow as you undertake a program for developing your potential.a. b. C.d. e.
4. The health care provider role and the role of friend/neighbor require dif- ferent behaviors because
3. In order to develop one's potential, it is necessary to:a. b. C.d. e.
2. Learning is defined as "a change in behavior" because
1. In order to acquire the knowledge and skills needed as a health care provider, the health occupations student must , and
6. Write a brief description of a situation involving you and someone from a different culture. Was there any evidence of misunderstanding or distrust? If so, try to identify one or more cultural
5. In your own words, explain the meaning of "individual worth."
4. Participate in a class discussion about examples of cultural practices related to: Beliefs Eating habits and/or food selection Hygienic practices Attitudes about sickness Attitudes toward health
3. Look up each of the following key terms in the glossary or a dictionary. Then write the meaning in your own words. affluent customs socioeconomic belief philosophy superstitions cultural bias
2. Think about each of the following situations; then write a possible explanation for each patient's behavior.a. Mrs. M. has a private room. Her gowns appear very expensive and there are luxury
1. Think about someone you know whose background is different from your own; list five ways in which this person's lifestyle is different from yours.
2. The term "cultural bias" meansa. that people are prejudiced.b. that people tend to make negative judgments about persons from another culture.c. that people from different cultures have different
1. A health care provider who accepts the philosophy of individual wortha. is not prejudiced.b. provides safe patient care.c. is likely to interact differently with patients from various cultures.d.
2. The following are examples of cultural differences that could contribute to a misunderstanding between a health care provider and a patient:a. b.c. d..e. Circle the letter of the phrase that
1. The philosophy of "individual worth" is the belief that.
9. Refer to ''Key Terms" at the beginning of this unit. Write out the meaning of each in your own words; consult the glossary or a dictionary for any words you cannot define.
8. Develop your own Empowerment Plan.a. List the types of situations in which you will insist on being involved in decisions.b. Select one type of situation for practicing decision-making
7. Review the list you developed in #6. Consider ways you could regain your own empowerment in each situation. How many of these situations are merely a matter of your being more assertive? How many
6. During the next week, pay attention to the times you have an opportunity to make a decision but delegate the decision-making power to someone else. Develop a list of the types of situations where
5. Try your schedule for one week, then:a. List the "time-wasters" you experienced during the week.b. List the "energy wasters" you experienced during the past week. Beside each, write out a
4. Use Worksheet C at the end of this unit to plan your daily schedule for one week. Give your student role a high priority in this schedule, instead of letting it play "second fiddle" to all the
3. Revise the lists in Assignment 2 to include only those tasks that you, and you alone, must perform. Consider whether or not some of the daily tasks could be done on alternate days or perhaps
2. Complete each of the following using Worksheet B at the end of this unit.a. List the things you have to do each day.b. List the things you have to do each week, but not every day.c. List the
1. Use Worksheet A at the end of this unit to develop a tentative study plan. Try this plan for two weeks. If it seems to be effective, continue to use it. If it is not effective:a. List problems
5. Four habits that will help you study effectively are
4. Your responsibilities as a student include and
3. High standards are important for a health care provider because
2. Three challenges for a health care provider are and
1. True satisfaction comes from
3. Would you say that effective teamwork saved their lives?
2. How were various roles filled?
1. What were the elements of teamwork that proved so important in the situation?
3. Using Frisch’s process to avoid defaulting to the manager, how will you help the team make recommendations?
2. What process will you put in place to address conflicts?
1. Who will you assemble on the team?
4. Do the observers agree or disagree with the potential sources and solutions identified by the team members? Why or why not?
3. What are potential solutions?
2. Have the team members identify the potential sources for conflict.
1. Have two observers witness the team in action as members debate important agenda items or strategies. Write detailed notes on who said what to whom, what was the reaction, and so forth. Once you
4. I give a fair hearing to fellow members’ ideas.
3. When deciding on a dispute, I try to see all sides of a disagreement before I come to a conclusion.
2. When frustrated with fellow team members, I can overcome my frustration.
1. I respect the opinion of team members even if I think they are wrong.
4. I can talk to other members of the team about the emotions I experience.
3. If I feel down, I can tell team members what will make me feel better.
2. I can discuss the emotions I feel with other team members.
1. I can explain the emotions I feel to team members.
Did the team members feel that their work mattered?
Which team solution is more likely to be pursued and why?
What were the issues and solutions proposed by each team?
Did team members feel like they had autonomy and ownership of the project?
Were the team members dependable? If not, how were they held accountable?
What was the role of the team leader? How was he or she selected?
Where those not participating, encouraged to participate?
Were all members comfortable brainstorming in front of each other?
6. How might the team seek additional information from the community?
5. What information would the team members need?
4. Who would lead the group?
3. Who would the members be?
2. What type of team would you recommend?
1. What factors would determine what type of team is appropriate to look into the situation?
4. What will the “team agreement” contain?
3. What may be the goal of the team?
2. How will the team select a leader?
1. What will need to be included in the agenda for the first meeting?
3. For the assignment, come up with three major recommendations to improve the services offered to the students in your college. Each team member should take a few minutes and list what he or she
2. Take time to understand the jobs of all team members. The team also might wish to discuss life outside of the workplace.You may share what you do for entertainment, information about your
1. Come up with a team name and perhaps even a song or logo that represents you as a team.
4. Move around while on a videoconference to improve interpersonal communication; sitting rigid will result in loss of persuasiveness.
3. Realize that trust will be measured almost exclusively in terms of reliability.
2. Understand the cultural differences that may be experienced among team members.
1. Provide clear, defined direction and remove all ambiguity from the process.
What values would you include in your team agreement?
How are members held accountable for serving in the assigned roles?
Have roles been defined and assigned?
Has the priority order been provided by someone else?
Has the team been empowered to prioritize the issues?
Have issues been prioritized?
Are the rules readily available?
Are these written ground rules?
Have ground rules been established for the team?
Compare the current team to the “ideal team.”
How do members envision the “ideal team”?
9. Which members would you want back in your team and which would you not?

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