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managing human behavior in public

Questions and Answers of Managing Human Behavior In Public

2. Eight guidelines for improving relations with patients are:
1. The primary requirement for improving one's interpersonal skills is to
8. You are assigned to a patient whose treatment includes bedrest. As you prepare to give a bedbath, you put on gloves. The patient says angrily, "Am I so dirty that you can't touch me with your bare
7. A friend informs you that her husband has a malignancy and describes some changes in his behavior. How could you help her to understand her husband's behavior?
6. A member of your family has a disorder that can only be treated by extensive life-style changes. List specific suggestions for helping this relative make the necessary changes.
5. Your neighbor comes to you to talk about her recent experiences with diagnostic studies. She states, "The doctor says there is nothing physically wrong. He says I should stop being so nervous. I
4. It has been said that doctors and nurses make "poor" patients. Why?
3. As a health care provider, you probably would react somewhat differently from a lay person when you have a potentially serious illness. How is being a health care provider an advantage? How is
2. You have been having annoying symptoms for several months. Then a new symptom appearsone that you know is a warning sign of cancer. When you consult your physician, he recommends hospitalization
1. Consider some past illness you have experienced. Describe your reactions to this illness in terms of the following:a. perception of threatb. emotional effectsc. physical discomfortd. your behavior
7. Some general rules for improving a health care provider's effectiveness with young patients are:
6. Separation anxiety refers to a small child's reaction to
5. Desertion reaction refers to the tendency of small children to
4. Some of the factors that influence a patient's reaction to illness are:
3. Some behaviors that may reveal a patient's emotional reaction to illness are , and
2. Emotional reactions to illness vary in type and intensity. Examples of the range of such feelings include From From From to to to
1. In addition to the signs and symptoms of a specific illness, a patient may experience other physical effects, such as and
6. Harriett is a graduate of a two-year Medical Office Assisting program. She began work at a large clinic immediately after graduation. This clinic has family practice physicians plus eight
5. You have accepted a well-paid position in a large health agency. Job descriptions have been written for each position. The job description for your position lists the procedures you will be
4. You have a two-year-old male patient who is to be hospitalized for about a month. During the first days in the hospital, the child tries to talk to those caring for him, but no one can understand
3. Look up each of the following words in a dictionary. Then write the meaning in your own words. aspiration dependency nonverbal attitude evaluation prejudice competitor evoke verbal manifestation
2. Suppose you receive a "D" in that course, which means that you must make an "A" in the next course in order to graduate. Explain how each of the following might affect attaining that "A'':a.
1. Your goal for a particular course is a "B." The examination is two weeks away. In the meantime, you have three laboratory reports and a term paper due. Develop a plan that will increase the
11. Four guidelines for preventing some of life's frustrations are: 1. 2. 3. 4.
10. A general approach to dealing with frustration includes three steps: 1. 2. 3.
9. Behavior and emotional reactions to frustration are influenced by and
8. Emotions that may be aroused by frustration include , and
7. Groups most likely to experience prejudice as an obstacle include and
6. When people are obstacles to another person's goal achievement, it is usually because of their. , or
5. Some environmental factors that can be obstacles, thereby creating frus- tration, are , and
4. Some personal factors that influence achievement of one's goals are and
3. Four sources of frustration are and
2. The feelings aroused by frustration range from to
1. Frustration may be defined as a state that exists when
14. Participate in a class discussion on one or more of the following topics: Why health care providers should be free of addictions Effective ways to stop smoking (give up coffee, alcohol, drugs)
13. Obtain the location and phone number of your local community agency for alcohol and drug abuse.
12. Consult your local telephone directory and obtain phone numbers for each of the following: Alcoholics Anonymous Alcohol abuse 24-hour helpline Drug abuse 24-hour helpline NOTE: Some toll-free
11. List five dangers of alcohol abuse.
10. What role could you play over the next year as Uncle Joe works on controlling his drinking? List specific actions you could take and indicate who you could involve.
9. What will be your first step in helping Uncle Joe?
8. You work at Community Hospital. A family friend, Joe (who married your Aunt Mary Lou in #7), often seeks your company at family gatherings. Today he says to you, "I really want to stop drinking.
7. Your Uncle Bob was an alcoholic. The family often expressed sympathy for "poor Mary Lou," who put up with his drinking for many years. When Uncle Bob died unexpectedly, the family believed Mary
6. Participate in a class discussion on the topic: "Watching television serves as an escape for many people."
5. Select a defense mechanism you have used in the past week.a. Explain the defense mechanism in your own words.b. Describe the situation in which you used this mechanism.c. Explain why that
4. Select one item you checked in activity #3 (or substitute a specific defense mechanism that you tend to use). State how you will modify your use of this mechanism.
3. Use the following as a checklist to set objectives for modifying your use of defense mechanisms. The first item is explained to show you how to think through an item before applying it to
2. Explain the difference between malingering and escape into illness.
1. Explain the difference between daydreaming as used by Lou, Ed, and Sue.
32. Treatment of drug dependency requires that the individual become drug-free and then
31. Three commonly abused, but socially acceptable and legal, drugs are , and
30. Habituation and addiction are both included in the two terms. and
29. Tolerance (in regard to drugs) refers to
28. Withdrawal (drug-related) refers to
27. Addiction means
26. The term "recreational drug" is misleading because
25. Habituation means
24. Drug abuse occurs when or
23. Drug misuse refers to
22. A drug user is someone who
21. Fetal alcohol syndrome (FAS) is caused by
20. Dual diagnosis means
19. Alcohol appeals to many people because its effects provide
18. Alcoholism is characterized by (1) and (2)
17. The term "co-dependent" refers to someone who is addicted to
16. Substance dependency differs from defense mechanisms in that it
15. Substance dependency is similar to defense mechanisms in that it
14. Three guidelines for using defense mechanisms constructively are
13. The occasional use of a defense mechanism aids adjustment by
12. Withdrawal is a defense mechanism that involves either or
11. Repression is a defense mechanism that involves
10. The primary difference between escape into illness and malingering is that
9. Escape into illness is a defense mechanism that involves
8. Excessive use of daydreaming has the danger of
7. Daydreaming is useful if it and
6. The basic purpose of daydreaming is
5. Displacement is a defense mechanism that involves
4. Projection is a defense mechanism that involves
3. Rationalization is a defense mechanism that involves
2. Three purposes of defense mechanisms are
1. Defense mechanisms are
20. Explain the phrase, "blaming the victim."
19. Three traumatic effects of domestic violence: ., and
18. Three traumatic effects of rape: . and and
17. Three traumatic effects of discrimination:
16. Five types of traumatic experience that may occur during adulthood: , and
15. Explain why peer pressure is a powerful influence on adolescent be- havior.
14. Three examples of a traumatic experience that may occur during adoles- and cence:
13. Five terms used to refer to deviant sexual behavior:
12. Three long-term effects of child abuse: , and and
11. Four types of child abuse: , and
10. Two possible effects on a child whose daily life includes numerous neg- ative experiences:
9. Five examples of traumatic experiences that may occur during child- hood: , and
8. Two reasons a health care provider should be aware of the effects of a traumatic experience on the victim: and
7. Three reasons the victim of a traumatic experience may need counseling: , and
6. Four ways in which we can deal with threats to adjustment include: -
5. Three types of experience that represent a major life change include , and
4. Beside each life stage above, name one significant change.
3. Six milestones in life that require changes in behavior or the formation of new patterns of behavior include:
2. It is important to develop skills for dealing with daily problems of living because
1. The best protection a person can have against the difficulties of life is

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