After about a year working as a “charge-back analyst,” an employee was approached by managers about applying for a “sales administrator” position that would soon be vacant. She was reassured during the interview that she would receive training for the position and that she would overlap with her predecessor who would provide training before he left. It turned out that the predecessor left sooner than expected, although he returned at a later date to provide a few days of training. The woman was also told that it was expected that it would take her four to six months to feel comfortable in the position. After less than two months on the job, the woman was informed that things were not working out and that she was being reassigned to another temporary position. After a few months in that position, she was terminated.

1.) What were the legal issues in this case? What did the court decide?

2.) What was the implied contract in this case? How did the employer breach it?

3.) Why does the disclaimer in the employee manual not have the effect desired by the employer?

4.) Why does Dillon’s promissory estoppel claim fail?