Why is emotional intelligence particularly important in service jobs?

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Managing Human Resources Productivity, Quality of Work Life, Profits

ISBN: 978-1260085358

11th Edition

Authors: Wayne F. Cascio

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Question Posted: Dec 03, 2018 08:28 AM

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Why is emotional intelligence particularly important in service jobs?

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Emotional intelligence EI is the ability to perceive appraise and e...View the full answer

Managing Human Resources Productivity, Quality of Work Life, Profits

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