1 Is the information described in the article likely to be helpful for improving employee performance or is it simply an online form of management surveillance? Explain your answer in terms of the performance measurement concepts and characteristics covered in this chapter. As discussed in the section on goal-setting, organisational theory emphasises the importance of individual employee ‘self-regulation’ in effective motivation and performance management. In this chapter, we highlighted four practical implications relevant to this insight:

•

Clear and specific goals are more motivating than generalised and imprecise statements about expected performance;

•

Challenging but attainable goals will be more motivating for employees;

•

Regular, timely and specific feedback on the progress in achieving goals can have a positive reinforcement effect;

•

Self-regulation via participative goal-setting and reflection on feedback has more positive motivational effect than externally imposed standards, controls and feedback.