2 What, if any, performance management factors are more likely to benefit from such technology, in terms of individual performance achievement and improvement? As discussed in the case study on goal-setting in chapter 2, organisational theory emphasises the importance of individual employee ‘self-regulation’ and ‘self-assessment’ in effective performance management. In this chapter, we highlighted some practical implications relevant to this insight:

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Regular, timely and specific feedback on the progress in achieving goals can have a positive reinforcement effect;

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Self-regulation via participative goal-setting and reflection on feedback has more positive motivational effect than externally imposed standards, controls and feedback.