The owner has heard from some of his colleagues about the use of competencies. He wants to know what they are and if these should be incorporated into the job descriptions he requires.

Anthony LePage is the owner of a local recruitment agency that has an established presence in the northern Ontario market. He is looking to expand its service offerings to include consulting services to small businesses. A recent n1arketing blitz advertising this new service has led to a new partnership with a large local manufacturing business.