Malcolm gladwella cockpit culture teor of plane crases Early in the morning on 6 August 1997, a
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Malcolm gladwell—a cockpit culture teor
of plane crases Early in the morning on 6 August 1997, a Korean Air 747 with 254 people on board slammed into a mountainside on the island of Guam, killing 228 people. Almost immediately, the National Transportation Safety Board
(NTSB) began its Aircraft Accident Report. The crew was well trained, very experienced and professional, yet poor communication between the ight crew in the cockpit was identied as a contributing factor in the tragedy. How could a very experienced captain and ight crew get things so wrong?
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