3. What, in your opinion, made this project a success? Cisco Systems is one of the fastest-growing high-tech companies in the world, selling devices that connect computers and networks to the Internet and other networks. Cisco’s products are continuously being upgraded or replaced; so extensive training of employees and customers is needed. Cisco has recognized that its employees, business partners, and independent students seeking professional certification all require training on a continuous basis. Traditional classroom training was flawed by its inability to scale rapidly enough.

Cisco offered in-house classes for each course, 6 to 10 times a year, in many locations, but the rapid growth in the number of students, coupled with the fast pace of technological change, made the training both expensive and ineffective.