IVR systems are still popular. What advantages do they have over even older systems in which the
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IVR systems are still popular. What advantages do they have over even older systems in which the reps mailed or faxed reports?
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Information Technology For Management Transforming Business In The Digital Economy
ISBN: 9780471215332
3rd Edition
Authors: Efraim Turban Ephraim McLean James Wetherbe
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