6. A large, growing county decides to place a new service center in another city. None of the current employees is interested in relocating. Furthermore, there is some concern that many of the county offices are using outdated technology and old-fashioned methods of customer delivery. For example, services related to building permits, licenses, land records, and tax assessment are scattered throughout a variety of buildings in the county seat. The new model of customer service recommends a single service counter for related services, with employees who are cross-trained. Almost all the job descriptions are at least a decade old (some are 25 years old!), and nearly all the “training” is on the job. How might a job analysis study be useful in this situation? Specifically, what functions might be supported by such a study, and how would they be implemented?