The most effective method of framing an issue is to

a. write a detailed list of each party’s interests and concerns and use the list as a basis for problem solving.

b. ask the parties to write down their understanding of the issue and see if they match. If not, try again until there is general agreement.

c. frame the issue in the form of a question that captures both parties’ concerns.

d. as the mediator, summarize the issue, as you understand it.