Facial expressions created with keyboard symbols or graphics and used to express feeling in an e-mail message Write the letter of the term that matches each definition. Some terms will not be used.

a. channel of communication

b. communication

c. communication network

d. compromise strategy

e. conflict

f. distortion g. distraction h. emoticons i. feedback j. flame k. formal communication network l. grapevine m. informal communication networks n. nominal group technique (NGT)