2. Jeffrey P. Bezos, founder and chief executive officer of Amazon.com, Inc., says, One thing I love
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2. Jeffrey P. Bezos, founder and chief executive officer of Amazon.com, Inc., says, “One thing I love about customers is that they are divinely discontent. Their expectations are never static—they go up. It’s human nature.” Do your expectations constantly go up? Is this fair to companies? Why or why not? And do you think it is true that customers expect more today than before?
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