Joe Garcia has been an operating room nurse for 5 years. He is often on call on Saturdays and Sundays, but he enjoys his work and knows that he is good at it.

Joe was called to come in on a busy Saturday afternoon just as his 5-year-old daughter ’ s birthday party was about to begin. “Can you fi nd someone else just this once?” he asked the nurse manager who called him. “I should have let you know in advance that we have an important family event today, but I just forgot. If you can ’ t fi nd someone else, call me back, and I ’ ll come right in.” Joe ’ s manager was furious. She said, “I don ’ t have time to make a dozen calls. If you knew that you wouldn ’ t want to come in today, you should not have accepted on-call duty. We pay you to be on call, and I expect you to be here in 30 minutes, not 1 minute later, or there will be consequences.”

Joe decided that he no longer wanted to work in that institution. With his 5 years of operating room experience, he quickly found another position in an organization that was more supportive of its staff .

1. What style of leadership and school of management seemed to be preferred by Joe Garcia ’ s manager?

2. What style of leadership and school of management were preferred by Joe?

3. Which of the listed qualities of leaders and managers did the nurse manager display? Which behaviors? Which ones did the nurse manager not display?

4. If you were Joe, what would you have done? If you were the nurse manager, what would you have done? Why?

5. Who do you think was right, Joe or the nurse manager? Why?