Anne Davis, a 72-year-old female, was admitted to the hospital due to knee pain, increasing agitation, difficulty sleeping, and intermittent confusion. The physician suspects that Mrs. Davis’ recent knee replacement is infected, and diagnostic tests are underway. Benjamin, a nurse for 20 years, is assigned to care for Mrs. Davis, and he introduces himself during morning rounds. “Good morning, Mrs. Davis, I’m Benjamin, and I will be your nurse today.” Mrs. Davis replies, “Oh great, a male nurse. You must not have been able to make it into medical school. I hope you know what you are doing. My knee is hurting, and I don’t need someone who can’t do their job.” Mrs. Davis’ undertones are obviously hostile and offensive.

1.

How might Benjamin have felt when listening to the hostile tones in Mrs. Davis’ voice and remarks toward his competency?

2.

How should Benjamin respond, while maintaining a respectful and open dialogue between him and the patient?

3.

How can Benjamin assure PCC with the patient in this situation?