Consider the following situation and identify the nurse’s behaviors associated with promoting the patient’s sense of control over her care. Mrs. Huong Nguyen, an 81-year-old female, is in a subacute rehabilitation facility recovering from a knee replacement. Mrs. Nguyen moved to the United States from Vietnam 10 years ago to be with her son and his family. Sue Williams is her primary nurse. Nurse Williams introduces herself and asks Mrs. Nguyen how she would like to be addressed. She also reviews with Mrs. Nguyen what she might expect from the rehabilitation program and how she might deal with the discomfort that could result from her therapy. Nurse Williams provides Mrs. Nguyen with choices of times for therapy and menus for meal choices. She answers all of Mrs. Nguyen’s questions and provides her with the list of her therapies.

1.

What behaviors did Nurse Williams exhibit that could support and encourage Mrs. Nguyen’s sense of control over her care?

2.

How could Nurse Williams assess Mrs. Nguyen’s customs to incorporate PCC in the nurse–patient relationship?

3.

What additional questions might Nurse Williams consider regarding culture and communication to better understand Mrs. Nguyen’s perspective on healthcare practices?

4.

What actions did Nurse Williams implement to ensure a PCC approach to advocacy? What are some additional actions she can take?

5.

How could Nurse Williams evaluate Mrs. Nguyen’s clinical progress in a way that includes PCC?