When an airline fl ight attendant displays organizationally desired emotions when interacting with passengers, this is an

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When an airline fl ight attendant displays organizationally desired emotions when interacting with passengers, this is an example of ____________.

(a) emotional labor

(b) emotional contagion

(c) job commitment

(d) negative affect

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Organizational Behavior

ISBN: 9780470878200

12th Edition

Authors: John R. Schermerhorn, Mary Uhl-Bien, Richard N. Osborn

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Question Posted: Jun 13, 2024 02:06 AM

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When an airline fl ight attendant displays organizationally desired emotions when interacting with passengers, this is an

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Organizational Behavior

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