A frequent guest ofthe casino makes a last-minute decision to travel to your property for a weekend stay. The guest enjoys gaming as a leisure activity and is one of the casino's better customers. When he arrives at the casino, he is usually met by a casino host and treated as a very important person because of his level of wager¬ ing at the blackjack tables. This guest is worth approximately $50,000 in casino win per year to the hotel. As a result of his last-minute arrangements, however, the guest cannot notify a casino host that he is on his way to the hotel. Upon arriving, he finds a very busy registration desk. He must wait in line for twenty minutes, and when he triesto check in, he is told that the hotel is full. The front-desk clerk acts impatient when the guestsays that he is a frequent customer. In a fit of frustration, the would-be guest leaves the hotel and makes a mental note that all casinos have similar odds at the blackjack table and maybe another property will give him the respect he deserves. Discussion Question