Organization: Ritz-Carlton Hotel Company Web site: www.ritzcarlton.com Summary: Ritz-Carlton hotels are known for their superior luxury and service in the hospitality industry. This particular Web exercise illustrates how the Ritz-Carlton maintains its culture of service excellence. Take a look at the Ritz-Carlton Leadership Center. Click the “About Us” icon. Then, click “Other Ritz-Carlton Businesses.” Now go to the “Ritz-Carlton Leadership Center” and answer the following questions.

(a) What is Ritz-Carlton’s Leadership Orientation?

(b) What are the seven habits of highly effective people?